759 Hadley Ln NE, Marietta, GA 30068, United States
A limited liability company registered in the State of Georgia
contacto@windconsul.com
These terms govern the SMS messaging programs operated by Windconsul Tech LLC ("Windconsul", "we", "us") and apply to any person who consents to receive text messages from us ("you", "the recipient").
Windconsul Tech LLC is the sender of all messages described in these terms. Wind Consulting S.A. de C.V. is a separate legal entity incorporated in Mexico, is not a party to these terms, and its own terms of use do not govern these messaging programs.
2. Scope of the Messaging Programs
Windconsul Tech LLC develops and manages software platforms for client organizations. Through these programs we send text messages to designated technical contacts at those organizations and to registered platform users who have consented.
Messages are limited to the following:
Support ticket status updates
System incident notifications
Scheduled maintenance windows affecting the recipient's environment
Two-way conversations in which the recipient replies and a Windconsul support engineer responds through the same channel
No promotional, marketing or advertising messages are sent through these programs. Windconsul does not send messages on behalf of other companies through these programs.
3. Consent
You consent to receive these messages by affirmatively selecting SMS notifications during registration in the applicable platform. No option is pre-selected, and registration does not require accepting SMS messages. Consent is optional and is not a condition of receiving any service.
Where a client organization designates technical contacts under a service agreement and provides their mobile numbers, the first message sent to a newly designated contact identifies Windconsul as the sender, states the purpose of the program, and explains how to opt out.
You confirm that you are the subscriber or the customary user of the mobile number you provide, and that you are authorized to consent to receive messages at that number. If you stop using that number, you agree to notify us.
4. Message Frequency and Carrier Charges
Message frequency varies and depends on the activity of your environment and on the support requests you submit.
Message and data rates may apply. Any charges are billed by your mobile carrier under your own plan, and Windconsul is not responsible for them.
5. How to Stop Receiving Messages
You may withdraw your consent and stop receiving messages at any time by replying STOP or BAJA to any message. You will receive a single confirmation that you have been unsubscribed, after which no further messages will be sent.
You may resubscribe by replying START or ALTA.
For assistance, reply HELP or AYUDA, or write to soporte@windconsul.com.
Opting out of SMS does not affect the services provided to you or to your organization. Notifications will continue to be available through the platform and, where applicable, by email.
6. Supported Carriers and Delivery
Message delivery depends on your mobile carrier and on network conditions outside our control. Windconsul does not guarantee that every message will be delivered, and is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.
These programs are intended for recipients with mobile service in the United States. Delivery to numbers outside the United States may be limited or unavailable.
7. Appropriate Use of the Channel
The messaging channel is provided for support communications related to the platforms we manage. You agree not to use it to transmit unlawful, abusive or misleading content.
Do not send sensitive personal information, credentials, payment card data or confidential documents by text message. SMS is not an encrypted channel. Use the platform or the designated support email for anything of that nature.
8. Privacy
Personal information handled in connection with these programs is described in our SMS Privacy Policy. Mobile information and SMS messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.
9. Changes to These Terms
We may update these terms when the programs, providers or legal requirements change. The current version is published at this address with the date of its last update. Material changes will be communicated by reasonable means.
10. Governing Law
These terms are governed by the laws of the State of Georgia, United States of America, together with applicable federal law, including the rules governing commercial and transactional text messaging in the United States.
11. Contact
Windconsul Tech LLC
759 Hadley Ln NE, Marietta, GA 30068, United States
General: contacto@windconsul.com
